Shipping Policy

Shipping Policy

Thank you for visiting and shopping at Creation Connection.

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy Shipment processing time

All orders are processed within 4-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time once order is processed

  • Queensland: 2-7 Business days
  • NSW: 3-11 Business days
  • South Australia: 3-14 Business days
  • Western Australia: 6-19 Business days
  • Victoria: 3-12 Business days
  • Tasmania: 4-11 Business days
  • Northern Territory: 4-14 Business days
  • ACT: 3-10 Business days

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

Customs, Duties and Taxes

Creation Connection is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Creation Connection is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship internationally.  Shipping charges for international orders will be calculated and displayed at checkout. Estimated delivery times are calculated after processing.

We currently ship to:

  • New Zealand (Delivery times: 5 business days for metro areas)
  • USA (Delivery times: 5 business days for major metro areas)
  • UK (Delivery times: 6 business days for major metro areas)
  • Canada (Delivery times: 9 business days for major metro areas)
  • Europe (Delivery times: 8 business days for major metro areas
  • with some country restrictions)
  • South East Asia (Delivery times: 9 business days for major metro areas
  • with some country restrictions)
  • Oceania  (Delivery times: 9 business days for major metro areas
  • with some country restrictions)

Delivery delays can occasionally occur.

If we do not ship to your country please email us at info@creationconnection.com.au.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.